Responsible organisation 3.2 Management rezilient

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    Our goals

    Our progress in 2022

    At Żabka, our focus is on building a comprehensive system of ethics. We therefore operate to the highest ethical standards and make it a key obligation of all employees and franchisees to comply with the law, international standards and all adopted regulation including that relating to anti-corruption. 

    Training is mandatory, and 99.7% of our people received training in the second year following the implementation of our Code of Conduct and Ethics for Employees. Any violations of the Code are dealt with by the Ethics Committee, which, if necessary, conducts an investigation and makes recommendations. 

    We have also shared our Code of Conduct for Business Partners with all business partners and 35% of our suppliers by turnover have confirmed they comply with our Code of Conduct or its equivalent. In addition, we have made it obligatory for our Commercial Team and supplier-facing employees to complete the Code of Practice online course. 

    It is a company priority that we respect competition law. Our business model is based on collaboration with many independent entrepreneurs, including partners, contractors and franchisees. We recognise that the number and range of relationships exposes us to risk in this area. As the obligation to respect competition law resides with all employees and associates, we have introduced several documents which collectively comprise the Żabka Group’s Competition Policy. This presents the basic principles of competition law and provides practical guidance on how to comply with the law and what to do in the event of a potential breach. 

    Ensuring cybersecurity is a key aspect of our digital-transformation process that is of critical importance to our company, customers and partners. In 2022, we included this our catalogue of compulsory training programmes, and to date almost 97% of employees have completed cybersecurity training. 

    In a closely related initiative, we aim to ensure our data is properly secure by using a system that’s compliant with the ISO27001 standard covering the creation, maintenance and development of systems to manage information security. This is our fifth ISO certification, alongside ISO 9001, ISO 14001, ISO 22001 and ISO 50001 which all together created an Integrated Management System. 

    Selected activities

    Our Policies in this area

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    Raportul de Responsabilitate 2022

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