Top 25% of the best employers according to the Gallup survey
Increase the employees’ NPS score by 65 points by 2025
Obtain the EQUAL-SALARY certificate by 2023
Gallup Inclusion Index
Our progress in 2022
Gallup Institute data puts us among the world’s top 23% of employers when it comes to employee engagement: five times higher than the average Polish company in the Gallup Institute survey. We are improving too – at 4.44/5, in 2022 we scored 0.14 higher in the survey than the previous year. This reflects the seriousness with which we take engagement, with activities focused on the three pillars of Knowledge, Understanding and Practice being designed to ensure every employee and manager understands its importance.
Activities include an expanding range of educational materials and tools being made available for managers, as well as online sessions with external experts and dedicated training events. Our year-round ‘Lupa na Gallupa’ newsletters remind employees how everyday activities build engagement. And our ‘Praising Days’, when employees are encouraged to convey thanks in a creative and amusing way, are highly effective in building enthusiasm and loyalty. During 2022, we were pleased to see the Chwaling Days (Praising Days) initiative win the internal campaign category of the Employer Branding Excellence Awards to mark Poland’s best employer branding practices.
We continued to run many initiatives during the year designed to teach, develop and inspire employees at every level, including our Żabka Academy and #GROW programmes.
Competence, experience and willingness to develop are key values for us, and we see the diversity of our employees as a vital corporate advantage. That’s why we have created the Equity Zone, a place for people to find a wide range of materials on equality and diversity matters. We also provide inclusivity workshops and encourage people to complete an e-learning course on our Equity Policy.
Most important, we have created the new Cultural Assistant role to actively support our D&I practices. As a first step, we have invited six women of Ukrainian and Belarusian origin to help us adopt refugee families and support a truly intercultural environment within our organisation. This is a key part of our plans to build an organisation that’s focused on openness, diversity and inclusivity.
3.1 Empowering culture
Measuring engagement and inclusivity across the group
According to Gallup Institute, our employee’s engagement level is five times higher than the average Polish company.
Behind our business success are several thousand committed employees, and franchisees. Together we have created an organisation based on standards of equal treatment and transparency, where every employee, co-worker and franchisee has equal opportunities and can openly talk about and implement their ideas. Achieving this requires an appreciation of many different needs and points of view, which is why we conduct the Gallup Q12 (measuring engagement level of employees) and Gallup Inclusion Index survey.
The Gallup questions are a framework for us to know how to create and improve our working environment. We analyse the data and prepare action plans to address issues that have impact on engagement and inclusion of our employees. As a result, we create a unique organisational culture, able to recognise the potential of everyone, while creating an environment for open collaboration and sharing experiences.
3.1 Empowering culture
Żabka with EQUAL-SALARY
Żabka has become the first Polish company to receive certification from the EQUAL-SALARY Foundation, confirming that gender has no role to play in determining how much employees are paid.
The certification is based on UN guidelines and recognised by the EU. The awarding body is the Swiss EQUAL-SALARY Foundation, an independent non-profit organisation formed in 2010 to take a science-based approach to the inspection and certification of organisations’ payroll policies. As well as auditing salary data, the inspectors ran focus groups where employees could openly discuss their perceptions of equal pay. The certification therefore confirms the Żabka’s credibility in the eyes of the workforce as a true equal-pay employer. Żabka is naturally pleased with this recognition, as its values-based Payroll Policy is designed to ensure that employee remuneration depends entirely on an individual’s skills, the results they achieve and their impact on the organisation. The requirement for certification to be renewed after three years means the Group needs to continuously monitor and improve its salary processes.
Our Policies in this area
Given our values: Ambition, Openness, Responsibility and Credibility, Żabka Polska adopts this Equity Policy as its commitment to implement an equal opportunity culture. We recognize diversity and an inclusive organizational culture to be one of the strategic areas present in the Responsibility Strategy of Żabka Polska and its Responsible Organization pillar.